Every night, Patronus performs automatic, remote backup of all configuration files-including firewall rules, profiles, and network settings-and stores this data securely at BASCOM's Network Operation Center. This relieves a library's technology staff of doing daily tape backups.
For disaster recovery, a phone call to BASCOM's Technical Support staff is all that is needed to remotely restore Patronus using a private, inter-server, communication channel. A simple interface is used to restore a library's backed-up data and Internet access. For hardware failures with notification to BASCOM by 12:00 noon Eastern Time, Monday through Friday, our three (3)-year Express Exchange Warranty guarantees delivery of a new Patronus appliance server the following business morning. (Notifications after 12:00 noon Eastern Time cannot guarantee delivery of a new appliance the following day.)