SUPPORT

BASCOM's customer retention rate is exemplory. We accredit this success to our outstanding technical support. We want our customers to achieve maximum productivity for their time. When a customer calls us for help, we handle their situation with personalized attention by connecting them directly to the appropriate Support Specialist. They will not have to step through an automated phone system to troubleshoot their problem. Instead, our specialists work with them to quickly achieve a resolution.

Members of our Technical Support Team have received industry awards for their outstanding service. Our long-term customers have learned that they can count on us to provide immediate assistance when needed. This confidence in our support team has helped us to build loyal relationships with them.

For technical assistance or to offer input and suggestions, please email us at support@bascom.com, or call us at 1-888-922-2726 (select Option 3 for Technical Support.) Our technical assistance hours are 8am-6pm EST. Support is available to 7pm by scheduling the call beforehand.