BASCOM's customer retention rate is exemplary. We accredit this success to our outstanding technical support. We want our customers to achieve maximum productivity for their time. When a customer calls the BASCOM support team, we handle their situation with personalized attention by connecting them directly to the appropriate Support Specialist. They will not have to step through an automated phone system to troubleshoot their problem. Instead, our specialists work with them to quickly achieve a resolution.
Members of BASCOM's Technical Support Team have received industry awards for their outstanding service. Our long-term customers have learned that they can count on us to provide immediate assistance when needed. This confidence in our support team has helped us to build loyal relationships with them.
BASCOM shares a mutual goal with all teachers: to help children learn. To accomplish this objective, BASCOM has created a free anytime, anywhere learning resource for K-12 educators. By entering teachers.bascom.com into a Web browser, a teacher can visit BASCOM's Faculty Room and have immediate access to a variety of teaching tools.
BASCOM's Faculty Room supports teachers by:
- Providing a featured monthly celebration with links to sites about the celebration.
- Featuring a BASCOM Lesson for each grade level related to the highlighted celebration. BASCOM Lessons are prepackaged, online learning activities created by BASCOM's Education Specialists—all certified teachers with K-12 classroom experience.
BASCOM Tech Support
BASCOM Technical Support Hours: 8am - 6pm, Monday-Friday, EST (Available to 7pm by scheduling the call beforehand.)
Phone: 1-888-922-2726 (Option 3 for Technical Support)
Contact Technical Support